Frequently Asked Questions:
Q: Do you offer trial plan?
Sure, you can use the Standard plan as an unlimited trial plan. It has no monthly fee and no credit card is required. Just sign up and try it out. Set up your events and site. If you are happy, start selling tickets and optionally upgrade, if not, cancel the account from your dashboard
With the Standard plan, you only get charged when you sell.
Q: What plan is best for me and saves me the most money?
As shown in the table below, Ticketor plans are designed to give you better transaction rates based on your loyalty and commitment.
If you are a one-time event organizer and planning a small event, the Standard plan, with no monthly fee may be the best for you.
However, if you sell higher number of tickets per year, no matter if you only have one event per year or many, you will get better rate by using the Premium plan with a longer-term commitment.
If you sell approximately 800 tickets or more per year, you usually save money by switching to the Premium 3-Year plan as the 800 tickets, multiplied by the difference in the transaction fee, covers the annual fee of the plan and so, any tickets sold in addition to the 800 will save you money.
Q: What happens to the fees if I return tickets or cancel an event?
Ticketor gives you credit for the fees when you refund tickets or cancel an event.
Most ticketing services charge an additional fee for refunds, or at least, do not refund your fee.
Q: Can I switch my plan (upgrade or downgrade)?
You can switch your plan and upgrade or downgrade at any time from your dashboard. However, any pre-paid fees, including monthly fees, annual fees, or setup fees are non-refundable.
Q: How are the fees calculated for discounted tickets?
Ticketor percentage fee apply on the total amount of the invoice. Meaning that if you sell discounted tickets, you pay fees based on the discounted amount and not the original amount.
Q: When and how does Ticketor charge me?
You will receive monthly bills in your dashboard on the same day of the month that you sign up. The bill can be paid by any credit card, debit card or PayPal. You can see and print all your past bills, as well as the ongoing (in-complete) bill in your dashboard. The bills show the details of all charges and you can actually drill down to see the fee break-down per sale.
Ticketor fees are due when the sales happen. Depending on the payment processor that you use, if the payment processor supports split of the money (most modern payment processors like Stripe, PayPal and Square do), Ticketor's fees gets deducted from each individual sale, otherwise the fee gets added to your monthly bill. Depending on your balance, the system may charge you once or multiple times during the month toward the balance you owe.
You are required to have a credit card or PayPal on file for auto-payments and agree to Ticketor's auto-payment to use Ticketor.
Q: What if I want to cancel my account?
You can cancel at any time from your dashboard. There is no cancellation fee and no long-term contract. However, any pre-paid fees, including monthly fees, annual fees, or setup fees are non-refundable.
All cancellations must be done from the dashboard, by the plan owner or administrator and are effective immediately.
If you sign up for a plan that comes at a monthly, annual or multi-year fee, the fee will recur until you cancel the account or downgrade it to an account with no recurring (monthly) fee. The plan does not cancel automatically, even if the payments does not go through for any reason.
Q: Is my rate going to change or increase any time after signup?
We understand the pain. You sign up with a service, set it up, get used to it and when you are vested in that service and have tons of data, the price goes up.
Ticketor believes in loyalty and as a result, historically, has never raised the fees for existing, active clients.
However, signing up for a longer-term plan guarantees that your fee will not change for the term of the plan.
Note, that if you change your plan at any time, you are going to be charged according to the new plan that you are choosing at the time.
Q: What fees are involved in ticketing
When you sell or buy tickets online, there are always 3 types of fees involved no matter what service you use:
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Ticketing Service Fee: A fee that is charged by the website or service you use to sell tickets.
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Payment Processing Fees: A fee charged by the payment processor or PayPal to process the payment or credit card.
Some ticketing systems force you to use their payment processor. Which usually means that you are going to pay higher payment processing fee and receive your sales money later. The ticketing system receives the ticket sales money, keep them in their account for months or weeks, and release the money to you several days after the event.
In contrast, Ticketor allows you to use the payment processor of your choice and receive the sales money directly and shop for the best payment processing fee and potentially use the non-profit discount.
Ticketor has no access and no hold to your money.
If you don't have a payment processor, you can get one quickly as part of the setup.
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Delivery Charges: A fee charged for delivering tickets by mail, will-call, or other methods.
Ticketor does not charge for most delivery methods. However, it allows you to charge your buyers for different delivery methods.
Q: Can I transfer the fees to the buyers? Who pays the fees, Me (the event organizer), or the buyer?
As you may know, when you buy tickets, there is usually an additional fee known as 'service charge' or 'Convenience fee' that is paid in addition to the tickets face price by the buyer.
Most ticketing services set that fee and collect it and you (the event organizer) have no, or limited control over that fee.
Some ticketing services make you pay the fees, while some others charge the buyers and some split the fee between you and the buyer.
Ticketor gives you full control over the fees. You are the one who decides how much the buyers pay in service charge and you are the one who collects the fees. As a result, you can transfer the fees (including ticketing, payment processing, or any other fee) to the buyer, or absorb part or all of the fees. You can even set a higher service-charge to make extra revenue.
For example:
So, if you charge the buyer a service-charge of approximately $0.54, you break even. But most ticketing services charge much higher, why not you? Ticketor allows you to charge as high or as low as you want. If you decide to charge $1.50 for each ticket, you will make approximately and additional $0.96 on each ticket sold.
Please note that both Ticketor and the payment processor fees apply on the total amount of the invoice, including the service charge. As a result, the actual amount of the fees may be a few pennies higher. The 'Cost Calculator' on this page, considers that in its calculation.
Q: What payment processors can I use with Ticketor?
Ticketor is compatible with most payment processors including: Stripe, Square, PayPal, Authorize.net (any bank payment processor), Braintree, PayTabs, CenPos, PayU (India)
Q: What payment methods are available to the buyers?
Ticketor offers wide range of payment methods to the buyers depending on your configuration, payment processor and the buyer's country.
- All major credit card including Visa, MasterCard, American Express, Discover
- Wallet and one-click payments such as ApplePay, GooglePay, AmazonPay, CashApp Pay
- Financing and pay later providers such as Afterpay, Klarna
- PayPal, Venmo, Zelle
- Country-specific payment methods such as: iDEAL, Bancontact, Sofort
- Cash or bank transfer