Ticketor demo site is located at www.Ticketor.com/demo and you can access it from the Ticketor homepage.
The goal of this site is to demonstrate Ticketor’s features and different type of pages, events and other functionality so you can experience it as an end user.
On this site you can find and buy tickets to different type of events, purchase merchandise, gift cards or make donations, all using a fake credit card provided on the site.
However, you cannot experience the administrative side on Ticketor demo.
Sign Up
To experience the administrative features and make changes to the site, I recommend you pause this video at this point and sign up for a Ticketor site. You can sign up for a Standard plan that has no monthly or setup fees and requires no credit card.
The sign up will take less than a minute and you can follow the rest of this demo while having access to the administrative features.
Exploring Ticketor Demo Site
Now we click on the Ticketor Demo link that takes us to www.Ticketor.com/demo . If you have already signed up, you should have received the link to your site which looks like www.Ticketor.com/[Your business name]
Click on that link to go to your Ticketor website, which should be similar to Ticketor demo site.
Walkthrough
As soon as you land on a page for the first time with significant amount of functionality, a walkthrough pops up on the page that walks you through that page and teaches you everything about that functionality.
This is the fastest way to learn that functionality in a couple minutes and is highly recommended. Make sure to go through all the steps. It will save you a lot of time and effort down the road.
The main walkthrough of the site starts with an end-to-end tutorial video, and then shows you around the website.
It shows you that the address of your site is Ticketor.com/[Your business name]. This is the address you navigate to, to login and manage the site. It is also the address that you send your buyers to and link to from your website or social media.
You can optionally change this address to your own domain or subdomain.
Next step shows that you are logged in as a user with special permissions, in this case an administrator. That is why you see all the administrative features and the control panel.
If you log out, or open the Ticketor.com/[Your business name] in a different browser, where you are not logged in, you will see the site as an end-user. You notice that the admin view is very similar to the user view and all the changes you make on the admin side are immediately available on the user side.
The next step shows you the “Control Panel”. Control panel is where you go to set up, manage and report your sites and events. It consists of multiple panels.
The main panel is where you create events, venues, seasons, coupons, and perform the main functionalities.
The “Box-Office” panel contains links to the POS (point of sales) page and its configurations.
The “Account and Settings” panel is where you configure your site, change your site’s plan, add your payment processor, manage users and other site settings.
The “Reports” panel has plenty of reports for different purposes.
The “Help & Support” panel has all the help and instructions, video tutorial and contact Ticketor links.
I highly recommend that you check out the Help & Instruction page. This page has all the information you need to know about Ticketor. Spend some time on this page and scan all topics so you know what is available and can use it when needed.
As an example, if you are looking for the Gate Control instruction and where to get the scanning app, simply search for the word “Gate” and it will show you all the pages and topics that contains the word “Gate” and you can easily find the relevant topic.
At this point I am closing the walkthrough but I recommend that you continue it to the end.
You can always re-open the walkthrough from the orange tab on the right.
On-screen help is also available where ever you see the help or question mark (?) icon. Just click on the icon to get the instruction including any video on the topic as a pop up.
Page Components
Color and Design:
Obviously, each site may have a different theme, colors and design. You can design your site with the colors that match your brand and upload your own background pictures and banner.
Logo:
Ticketor auto-generates a logo for you. You can upload your logo and move it around anywhere in the header area.
Chat box:
The chat box is the easiest and fastest way to get support from your dedicated support engineer. It is your direct line to them. Chat is the best tool for support as the support engineer can share with you links or screenshots.
Most of the time, you will get an answer right away. If your support engineer is not available, ask your question in details and they will get notified and you will receive the response ASAP. They will email you a copy of the response in case you are not online at the time.
Navigation
The top navigation may include different types of pages. It may also include links to other sites or your main site. You can add as many pages to the nav or remove the pages that you don’t need.
The navigation may have different styles and you can move the navigation anywhere in the header area.
Pages
You can add pages of different types to your site.
The demo site demonstrates the most common pages including:
- The “Tickets” page, which is usually the main page and homepage of your site where all your events get listed. Each event also has its own dedicated page which you can visit by clicking on the buy tickets button for that event
- Gallery page, where you can have all your pictures and videos with their text description
- Donation page
- Store / Gift card page where you can sell merchandise and gift cards
- Reviews page, where you can showcase your reviews
- Blog or News page
- About us page
- Contact us page
Let’s look at some pages:
Galley Page:
The problem with most gallery pages on the web is that they are all outdated. People forget to upload new pictures or need to ask a web master to upload new pictures for them.
Ticketor’s gallery page is very different and very creative. It gets connected to your Facebook page and automatically pulls all pictures and videos from selected albums.
So, as you take pictures and upload to Facebook, the pictures immediately show up on your website.
Viewers can filter the pictures by album name.
Donation Page:
You can create as many donation pages for as many causes that you support.
You can explain your cause using text, pictures and videos.
The user may click on one of the pre-defined amounts or enter a custom amount to make donation.
As mentioned before, Ticketor is a website builder and content management system and it is very easy to edit the content or the pages.
As an example, to edit the content of the donation page, simply click the edit button which opens a rich text editor that is very similar to Microsoft Word.
Edit the text, change the formatting, change the colors, upload a picture, create links, insert tables, … and finally hit the save button and the page gets updated right away.
Store Page:
On the store page, we are selling a shirt, hat, a $50.00 gift card and membership.
The shirt comes at different sizes and colors (options) that the buyer can choose to purchase.
The $50.00 gift card is on sale for $45.00
Reviews Page:
You can ask buyer to review you on different aspects such as the show, the venue, the service, etc.
Reviews are only collected from the verified buyers and are manageable by you.
Reviews show up on Google and other search engines and give you extra credibility.
Contact Us Page
The page has a standard contact form and the contacts will get forwarded to all your administrators.
At the top of the page is a very helpful FAQ to make sure the buyers can get answers to their common questions before contacting you and have a better experience and to minimize the time you spend on customer support.
We highly recommend that you keep the contact us page there to help the buyers.
As an example, if the user is uncertain whether their purchase went through or not, they go to the contact us page to reach out to you. In the FAQ they find out that they can simply click on the “Order History” link to check if the order has gone through or not.
Tickets Page
The most important page on the site is the tickets page where all your upcoming events are listed.
This is the page that you probably want to promote, post on social media or flyers, add to your website or embed in your site.
Slideshow
At the top of the page, there is a nice slideshow. It is very easy to create a similar slideshow. Just click on the image icon to edit / create one. Delete the slides that you don’t need anymore, add new slides, upload the picture from your computer, give it an optional title and optional click URL, set the transition settings and transition effects and save.
The Content at the top
The content at the top can be edited using the “pencil” icon which opens the same familiar rich text editor.
Views:
The events on the page can be viewed in different formats. A gallery view, a calendar view with the ability to show multiple events per day, and a map view in case you run events in different locations or different cities.
Categories:
Events can be categorized by any criteria that may apply to your events. Categories may be the type of events, their genre, or none.
We have decided to categorize this demo site’s events by the features they demonstrate.
For example, if you want to know how an event that asks for donation as part of the checkout would look, this is the event that demonstrates the “asks for donation” feature.
Or these 2 dinner events, ask questions from the buyer. They ask what type of dinner the buyer would like to order and the buyer can choose between available options for each ticket.
Similarly, you can find “Assigned seat” events, “General admission” events, “Online streaming” events, “Packages”, “Recurring events”, “Round table events”, and “Season passes”
Search and Sort:
The buyer can also search for events using their name, venue, city or artists or they can sort the events by date, distance or name
Buying tickets as an end-user:
So at this point I am going to log out and start purchasing tickets as a regular user.
Please note that you can use the same purchasing method while you are logged in as admin in order to sell tickets to your patrons and you will get additional options such as ability to receive cash. But the end user has to always make a payment using a credit card or PayPal to reserve tickets. Cash or check option is never available to regular users.
Assigned seat theater style event:
Let’s start with purchasing tickets to the kids show.
It is an assigned seat event in a 1200 seat amphi-theater.
At the top of the page, you can see the event information, the event name, date, address, link to the map and navigation.
You also see the options to add to your calendar and share with friends and social media such as Facebook, Twitter, WhatsApp, LinkedIn and email.
You can also see the event main picture and the event description.
Scrolling down you can see the seating chart. Different areas of the seating chart have different colors representing different prices.
And each sit can be purchased at 2 prices for kids and adults.
For example, the green seats or the Orchestra Front can be purchased at $40.00 for adults and $30.00 for children under 15.
You also notice that there is a 10% service charge for buying these tickets. This service charge is the fee that is set and collected by the event organizer and does not represent Ticketor’s fees. So even-though Ticketor’s fee is probably 2.5%, this organizer decided to charge 10% and keep the extra as additional revenue.
Let’s buy 2 tickets.
I am going to get this seat at adult price for myself, and the seat next to it at kids’ price for my kid.
At this point on can proceed to checkout or I can keep purchasing other events, merchandise, gift cards or make donations.
Let’s shop other events:
General Admission Event:
Now I also want to buy tickets to this general admission conference event.
The top of the page is very similar to the other event.
It also mentions that we can use the promo code “earlybird” to get 10% discount at checkout. Let’s keep that in mind.
Even though the event is general admission, it can still have different price levels and variations.
The 2 main ticket types are “Seminar only” and “Seminar + workshop”. Each one of this price levels have their own limited maximum capacity. “Seminar + workshop” has a limited capacity of 50 people but the seminar only has a larger capacity of 500 people.
The “Seminar Only” ticket, comes at a cheaper variation for students with a valid student id. This price variation shares the capacity with the regular “Seminar Only” tickets. It means that we can sell up to 500 tickets of any combinations of “Seminar Only” and “seminar Only for Students”.
Let’s buy 1 Seminar Only and One Seminar Only Student ticket.
Let’s shop other events:
Assigned seat round table events
Ticketor supports 2 types of round table seating charts.
In one type the tables are numbered but the seats are not and the buyer can choose their table and how many seats they need.
In the other type you can choose your exact seat at the table.
Assigned seat round table events with table numbers only
Let’s buy tickets to the Fund-Raising Dinner event.
Again, different tables have different colors representing different prices.
The yellow tables are available at $50 per seat, or $45 per seat if you buy the whole table (12 seats)
The red tables are only available as whole tables (12 seats) and you cannot buy individual seats.
Let’s buy 2 tickets at this table.
Remember that this is a dinner event and it comes with a question on the choice of the meal that we will need to answer on the checkout page.
Assigned seat round table events with table and seat numbers
Let’s check out the restaurant / cabaret event.
In this event you can select the exact seat at the table. For example, you can pick the seat that faces the stage or dance floor.
Let’s pick 2 seats.
This event also includes dinner and asks a question on the choice of dinner.
Recurring event
Recurring events are the events that recur 2 or multiple times or may recure on a regular or daily basis. They may also recur multiple times per day or every hour or 30 minutes.
Some examples of recurring events are:
- A show that has 8 performances and runs over 3 weekends
- A yoga class that recurs every day or multiple times per day
- Daily admission to a water part or museum
- A drive-trough holiday light-show with timeslots every 30 minutes
- Admission to an activity such as a escape room that is available for 5 timeslots per day
- An hourly jet sky or boat rental
- …
The dance class is a recurring event that recurs regularly. Clicking on the “Select Date” button opens the calendar where we can select the date and time.
This particular class happens once per day every weekday, twice a day on Saturdays and no event on Sundays.
Let’s select a date.
It is a general admission event with $20 tickets for singles, and $15 tickets for couples, which is a good example of group ticketing.
If you choose couple tickets, it comes in increments of 2. So, you can buy 2, 4, 6, …
Since the couple’s price is a variation of the single’s price, any purchase of the singles or couples tickets are counted toward the total capacity of the class.
Let’s get 2 tickets at couple price.
Pre-Checkout Page
Now we are done with the events that we wanted to purchase. So, let’s click on the “proceed to checkout” button.
It takes out to an optional pre-checkout, or “You may also be interested in” page. On this page, the organizer can upsell and promote related or featured events, merchandise, gift cards, and donations.
The page is suggesting that we may be interested in making a donation, and purchasing a gift card as well as other events and merchandise.
Make a donation:
Let’s make a donation in a custom amount. After making the donation we land on the shopping cart page.
The shopping cart shows all the events that we are purchasing and the donation.
Click on “proceed to checkout”
It takes us again to the same pre-checkout page. This time donation is gone as we already have it in our shopping cart.
Let’s also buy a gift cart, and the shirt.
I am not interested in buying anything else, so I click on the “No thanks, proceed to checkout” button.
Sign in/ Sign up or checkout as a guest:
To make sure that the purchase goes as smooth as possible and without any friction, we only ask for the minimal amount of information needed to complete the transaction and we make sure to ask it only once.
We need the buyers name, email address and phone number.
If you are not signed in, a pop up shows up and asks you to enter this information.
The pop up is a smart dual functionality for sign-in and sign-up.
After you enter your email address, if the system recognizes you as an existing user, it converts to a “Sign In” window but if it does not recognize your email, it converts to a “sign up” window.
After entering the required information, you can decide to create an account by choosing a password or you can check out as a guest.
Creating an account gives you the option to log in at a later time and print, view, manage, exchange or return tickets (if allowed) or view your invoices.
However, even if you checkout as a guest, you can later-on claim the account by confirming your email and choosing a password.
The signup dialog box also asks for the consent to enroll the user in the event organizers mailing list and SMS marketing list.
The event organizer can use the newsletter feature to send emails, text (SMS / MMS) and push notifications to the newsletter members.
The signup dialog also requires the user to agree to your terms and privacy policy.
After you sign in or sign up or choose to check out as a guest, you are redirected to the checkout page.
Checkout Page
On the checkout page, you can see your shopping cart for final confirmation.
Then you need to select a delivery method for each of the events or merchandise in your shopping cart. You, the administrator, are the one who decides what delivery methods are available for each event and you can decide to charge for delivery as well.
The most common delivery method is e-tickets, that the buyer can print their tickets at home or show on their phone to get admitted.
Some events also offer will-call or different methods of mail (post) at certain cost.
Let’s choose e-ticket delivery for all the events.
Next, we can decide to pay using a credit or debit card or pay with PayPal.
Then we can apply our promotion code “earlybird” and get some discount.
If we have any gift cards, we can use them here. I can add as many gift cards toward the total balance and pay any remaining balance using a credit card.
Next, we need to answer the event questions. In this case we need to choose the choice of dinner for each ticket for each of the dinner events.
For the remaining balance, we need to pay with a credit card. We are going to use the fake credit card provided on the site and any billing address to complete the transaction.
Confirmation Page
The transaction is now complete, the tickets are reserved and taken out of inventory, the credit card is charged, and the money is collected in your payment processor or PayPal account and you receive an email from your payment processor or PayPal indicating receipt of the money which you can ignore and opt out of.
A copy of this confirmation page, including the tickets, is emailed to the buyer, and a copy is emailed to the site administrator and the event organizer, just for the purpose of information. You can opt out of receiving those emails from the “My Account” menu as they server no purpose other than information.
The content of this confirmation page can be edited and customized.
At the top of the confirmation page, there are buttons to print the tickets or the confirmation page. The tickets can be printed easily and directly from this page and no other app or PDF reader is needed to print or view the tickets.
There are also buttons to share the event with friends, or to join your mailing list.
Then it has the confirmation number, time of purchase, some information about the delivery and payment methods, list of tickets with the links to add them to the calendar or get direction, and an invoice that lists all the tickets, donation and merchandise.
Further down, you can see the tickets.
The Tickets
Let’s take a closer look at the tickets.
The main part of the tickets is the colored (green) part. The green color represents the color of the price level.
On the left, the ticket shows your business name and site address. Then it shows your logo. It also shows the event name, date and time, address and a line of additional information.
The ticket comes with a barcode and a QR code and a number under the barcode. You can scan either one or manually enter the numeric code under the barcode in the gate control app to validate the ticket and admit the attendee.
The gate control app makes sure that the ticket is valid, is for the current event and for the current date and time, is not refunded and is not duplicated and the app shows the proper message indicating if the ticket is valid or not.
The bottom part of the ticket is an optional addition that you can be added to tickets. You can upload any picture as e-ticket addition. It can contain anything that you may want to add to tickets.
Most organizers use it to recognize their sponsors and put their sponsors logo or ad here. It is a great selling point to attract sponsors. Some others may add the event agenda or terms.
Anyway, it is optional.
If you have not added the optional e-ticket addition, usually 3 tickets fit on a sheet of paper.
