• How do I know if my order went through?
After placing a successful order, you should receive a confirmation number and/or confirmation email. You can also log in to your account and check "User Menu > Order > Order History".
• How can I print my tickets?
When you complete the purchase, assuming that you have selected e-tickets as delivery method:
- You'll see the tickets on the confirmation page and can print them right away
- In your confirmation email, there is a link to the "Print Tickets"
- You can log in to your account and print tickets from "User Menu > Tickets > Print Tickets".
• I checked out as a guest and didn't create an account. Can I still login to manage, print or refund my tickets?
Yes, click on the sign in button, enter the email you used for the purchase and you can claim your account by confirming your email address.
• My credit card show a charge but I never received my tickets?
Credit card dashboards often show Authorizations as charges and that confuses buyers. Authorization is not a charge and will go away automatically in a few days. A failed authorization means that the transaction was failed for some reason. If you tried purchasing, but never received a confirmation number or confirmation email but you see a charge, that is most likely a failed authorization and not a charge.
Before trying to purchase again, check "User menu > Tickets > My Tickets" to make sure your purchase did not go through. If your order has not gone through, you should try purchasing again. Your purchase is only successful when you see the confirmation page.
• Why does my credit card show more than one charge for a single purchase? Am I double-charged?
1- Check "User menu > Tickets > My Tickets" to make sure your purchase went through only once. If you've made more than one purchase, you may want to return the duplicates.
2- If you've submitted your transaction with a wrong billing address, the AVS (address verification system, used by credit card processors to prevent fraud) will reject your payment but put a temporary hold on the amount, also known as "authorization". The authorization is not a charge and will drop off your statement in a few days. Check your statement again in a few days to confirm that the amount is gone.
• Do I need to print my e-tickets, or can I just show on my phone?
Most events accept mobile tickets, but some don't. Unless clearly instructed otherwise in the event information or the delivery method choices, you should try to print your tickets.
• Can I change my ticket delivery method?
Contact us right away, and we may be able to change your delivery method.
• Can I change my seat or performance if I got the wrong tickets?
If the exchange policy of the event allows exchanges or upgrades, you can use "User Menu > Tickets > Exchange Tickets" to exchange, upgrade or change the date of your tickets.
If the return policy of the event allows returns, you can use "User Menu > Tickets > Return Tickets" to return your tickets for store credit and purchase a new set of tickets. Your store credit will be applied on the checkout page.your purchase went through only once. If you've made more than one purchase, you may want to return the duplicates.
Otherwise, you can contact us. We may be able to exchange the tickets for you.
• What if I didn't receive a confirmation email or invoice?
First, check your spam folder. If the email isn't there, you've probably entered an invalid email address or are using a system that blocks our emails.
To view, print, or receive the confirmation and email as an invoice, use the "User menu > Orders > Order History" and click on the icon for the invoice.
• How do I sign in if I forgot my password?
If you've entered the correct email address, you can simply reset your password. Click on the Sign In button, click Forgot Password, and wait a few minutes. You'll receive the password recovery code in your email, and you can then change your password.
• I cannot sign in and I haven't gotten any emails (welcome email, order confirmation, password recovery) from you. What should I do?
You've probably signed up with a wrong email address or made a typo in your email address. Try to sign up again with the correct email address.
• I purchased Refund Protection. How can I file a claim?
Refund protection is offered through XCover, an independent, 3rd party company. All claims and refunds should be processed directly and solely through XCover. We are not in any way involved or responsible in the refund protection process.
Should you need to file a claim, create an account on https://www.xcover.com/en/login with the same email address that you used to purchase the tickets and file your claim online. If you have any questions or concerns, contact XCover.com directly as XCover, and not the website you purchased tickets from, is solely in charge of the claims and refund protection.
All the information that you need to file a claim with XCover is included in your sales confirmation email and you can access them again from the 'Order History' menu.
PRIVACY POLICY
We, at ticketsouq.me and Gulf Resources International ( Collectively referred to as “Ticketsouq.me” or “We” or “Us”), have great respect for your privacy and intend to protect your personal information. We honor the privacy of our users and highly protect the information users provide while using our services. The Privacy Policy followed by Ticketsouq.me site applies to all users of Ticketsouq.me and any and all information provided to us. By using Ticketsouq.me website you or other users accept our terms and practices as described in the following lines. This policy does not apply to third-party websites, products, or services even if they link to our Services. You should consider the privacy practices of those third-parties carefully. If You disagree with the practices described in this policy, You should (a) take the necessary steps to remove cookies from Your computer after leaving our website, and (b) discontinue Your use of our Services. If you need further assistance or have any questions in this regard, please contact us at Privacy@ticketsouq.me.
INFORMATION THAT TICKETSOUQ.ME MAY COLLECT
When you or other users of Ticketsouq.me sites and services provide information to us, we may collect personal information including your name and email address, and may also combine it with information that was received from different sources. If such information is provided to us, while using Ticketsouq.me site, or some other form or manner, or from our business partners and from other third parties, we may collect personnel information.
The Personal Data that we may collect includes:
- Contact details, such as name, postal address, telephone number, email address;
- Financial and transaction Data, such as credit or debit card number, and bank account information; and
- Other Personal Data, such as date of birth, SSN, or EIN.
- Transaction data, such as purchases, purchase amount, date of purchase, and payment method;
- Cookie and tracking technology data, such as time spent on the Services, pages visited, language preferences, and other anonymous traffic data; and
- Company data, such as a company’s legal structure, product and service offerings, jurisdiction, company records.
OTHER INFORMATION AND METHODS THAT MAY BE USED TO COLLECT INFORMATION WHEN YOU VISIT TICKETSOUQ.ME WEBSITE
- Ticketsouq.me server logs automatically collect certain information such as the date and time of your visit, the type and language of your browser, your device, and your IP address in order to help Ticketsouq.me track movements of you and other users of Ticketsouq.me sites for the purpose of understanding their needs.
- In order to facilitate your access to Ticketsouq.me website and to personalize your online usage of our site, we may assign your computer a few cookies.
- In order to improve and customize our services and promotional methods, we may use standard ordinary internet tools which could collect information and track your use of Ticketsouq.me website.
How We Use Data
a. Personal Data. We and our service providers use Personal Data to: (i) provide the Services; (ii) detect and prevent fraud; (iii) mitigate financial loss or other harm to Users, Customers, and Ticketsouq.me; and (iv) promote, analyze and improve our products, systems, and tools. Examples of how we may use Personal Data include:
- To provide you and other users with the requested services or products.
- To facilitate the use of our services and products,
- To process your orders, manage and keep track of your Ticketsouq.me account,
- To prevent illegal transactions on Ticketsouq.me website and identify fraudulent use or users of our products and services,
- To better understand your priorities and customize promotional contents and advertisements, accordingly,
- To research and evaluate the quality of our services/products to enhance our services,
- To apply and enforce Ticketsouq.me terms and conditions of use.
- To verify an identity for compliance purposes;
- To evaluate an application to use our Services;
- To conduct manual or systematic monitoring for fraud and other harmful activity;
- To respond to inquiries, send service notices and provide customer support;
- To process a payment with a payment processor, communicate regarding a payment, and provide related customer service;
- For audits, regulatory purposes, and compliance with industry standards;
- To develop new products;
- To send marketing communications;
- To improve or modify our Services;
- To conduct aggregate analysis and develop business intelligence that enables us to operate, protect, make informed decisions, and report on the performance of, our business.
Other Data. We may use Other Data for a range of different purposes, provided we comply with applicable law and our contractual commitments. In some countries (for example, European Economic Area countries), local legal regimes may require us to treat some or all of Other Data as “personal data” under applicable data protection laws. Where this is the case, we will process Other Data only for the same purposes as Personal Data under this privacy policy.
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CHILDREN’S ONLINE PRIVACY ACT
Ticketsouq.me observes the Children’s Online Privacy Act (COPA) and does not intentionally or knowingly collect information from children under the age of 13.
If such information is ever collected by Ticketsouq.me, it will be in compliance with COPA.
ADVERTISEMENTS OF OTHER COMPANIES ON TICKETSOUQ.ME WEB SITE
- Other networks or companies may be allowed to advertise on Ticketsouq.me websites. However, Ticketsouq.me will not provide any personal information to these advertisers or companies.
- It is important to note that if you decide to use or interact with any third party advertiser/s on our websites, you must be cautious and aware that these advertisers may use their own tracking tools and methods ( e.g. cookies etc.) to collect information, including information about you and the computer you used to view or interact with them.
- Please note that there is an organization called the “Network Advertising Initiative (NAI)” to which, some of our advertisers and companies are a member. This network provides consumers with the option and ability to opt-out of being targeted by all members of NAI. You may visit their website at: www.networkadvertising.org and exercise your right to opt-out and stop being targeted for further advertisements.
- Please exercise your utmost caution when using our website to communicate with other third parties. Especially, when you provide information about yourself or another person. In doing so, please bear in mind that Ticketsouq.me does not have the ability to control who may read your postings or what they may do with the information you provide. We reiterate the necessity to use care and caution in posting your personal information.
INFORMATION MAY BE SHARED WITH THE FOLLOWING PARTIES;
Ticketsouq.me does not sell or rent Personal Data to marketers or unaffiliated third parties. We share Your Personal Data with trusted third parties, including:
a. To Ticketsouq.me Affiliates. We share Data with entities worldwide that we control, are controlled by us, or are under our common control, to provide our Services. Gulf Resources International is the party responsible for the overall management and use of the Data by these affiliated parties;
b. To Ticketsouq.me Service Providers. We share Data with service providers who help us provide the Services. Service providers help us with things like payment processing (i.e., banks, credit bureaus, payment method providers), website hosting, data analysis, information technology, and related infrastructure, customer service, email delivery, and auditing;
c. To Our Users. We share Data with Users (such as event organizers, merchants, and application providers) as necessary to process payments or provide the Services. For example, we share Data with Users about purchases made by their Customers through the Ticketsouq.me services;
d. To Authorized Third Parties. We share data with parties directly authorized by a User to receive Data, such as when a User authorizes a third-party application provider to access the User’s Ticketsouq.me account. The use of Data by an authorized third party is subject to the third party’s privacy policy;
e. To Third Parties. We will share Data with third parties in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings); and
f. Safety, Legal Purposes, and Law Enforcement. We use and disclose Data as we believe necessary: (i) under applicable law, or payment method rules; (ii) to enforce our terms and conditions; (iii) to protect our rights, privacy, safety or property, and/or that of our affiliates, You or others; and (iv) to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, which may include authorities outside Your country of residence.
g.We may share personal information with:
- Organizers and producers of the events who are involved in the production or sponsoring the event, including but not limited to the venues, promoters, talents, performers and their representatives/ agents,
- Credit card companies and their partners for process of payments as well as other providers of services to Ticketsouq.me,
- Our business partners who may offer you their products and services,
- Other legal agencies, in order to protect our users and prevent fraudulent transactions and misuse of our website.
- Non-personal information may be combined and shared with advertisers and others.
YOU HAVE THE RIGHT TO DECIDE
You have the right to decide :
- To decline to receive promotional messages, up-dates, emails, and news from Ticketsouq.me by sending us an email.
- To refuse or delete cookies and change your settings, even though our website may not be able to provide you with all features of our website.
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- To refuse to provide personal information. This might be resulted in the non-availability of certain features or services of Ticketsouq.me to you.
Security.
We use reasonable organizational, technical and administrative measures to protect Personal Data within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If You have reason to believe that Your interaction with us is no longer secure (for example, if You feel that the security of Your account has been compromised), please contact us immediately.
UPDATE OF PRIVCY POLICY
Ticketsouq.me may change or updates its’ applicable Privacy Policy according to the potential changes in our practice or services.
PRIVACY RIGHTS IN CALIFORNIA
As a resident of California, you have the right to request information from us concerning the way we share certain types of personal information with others for the purpose of mail advertising. California law gives you the right to send us a request at a designated address to receive the following information;
- The types and categories of information we disclosed to third parties for their mail marketing during the previous year.
- The names and addresses of the third parties that received that information.
- If the nature of the third party’s business cannot be determined from their name, examples of the products or services marketed,
HOW TO CONTACT US
If you have any questions or concerns about this Privacy Policy or other matters pertinent to our services or practices, please contact us by email at Privacy@ticketsouq.me
