POLICY & PROCEDURES FOR PURCHASE
The aim of Sunway Lagoon Themepark is to facilitate your purchasing of tickets to your favorite events (concerts, plays, theatres, shows, etc.), easier, more convenient and pleasant. Sunway Lagoon Themepark purchase policies are intended to make sure you understand the process of buying tickets from us on sunwaylagoonkl. These Policies & Procedures for Purchase are subject to Sunway Lagoon Themepark Terms & Conditions and are incorporated by reference, here in these policies.
The ticket you buy from Sunway Lagoon Themepark is only a license to attend a specific event you have purchased the ticket for, and such license can be revoked, if any of Sunway Lagoon Themeparks’ policies, Terms & Conditions, or additional conditions on the tickets and /or any other laws or regulations are violated by You, the purchaser of such ticket.

HOW YOU PAY FOR TICKETS
You have a variety of options to pay for the tickets you purchase from sunwaylagoonkl. We accept major credit cards including, Visa, Master Card, Discover and American Express. The price of tickets for the events taking place within the United States is in U.S. Dollar.

YOU BUY FROM THE EVENT ORGANIZERS,
SUNWAY LAGOON THEMEPARK SOLELY FACILITATE YOUR PURCHASE OF TICKET
Sunway Lagoon Themepark facilitates your purchase of tickets from the organizations and entities i.e. the “event organizers”. Sunway Lagoon Themepark solely handles the transactions and collects payments for the tickets sold by the “event organizer”. Therefore, You will be buying your ticket from the “event organizer” while Sunway Lagoon Themepark only acts as the provider of sale services for your purchase. If you exchange your tickets or purchase tickets by using Exchange Tickets facility services, you buy tickets from either a reseller who is not an event organizer, or Sunway Lagoon Themepark, or the event organizer. Sunway Lagoon Themepark is only provider of the services for such sales, unless Sunway Lagoon Themepark sells tickets through the Exchange Ticket method.

TICKET PRICES ARE SET BY THE “EVENT ORGANIZERS”
NOT BY SUNWAY LAGOON THEMEPARK
Sunway Lagoon Themepark acts as the facilitator for sale of tickets and sells tickets for the benefit of the “event organizers “ including; promoters, providers, bands, performers and the venues. The “event organizers” will set the ticket prices and determine seating arrangements. Sunway Lagoon Themepark generally is not involved in determining the tickets prices, nor in the seating arrangements or locations of the sold tickets. Tickets are sold via several distribution centers, including online, information center and retail stores. Sunway Lagoon Themepark does not control the inventory of the tickets or their availability. Since there is always the possibility that tickets to favorable events sell out very fast, extra tickets could be foreseen and may be available prior to the event but as stressed earlier, Sunway Lagoon Themepark does not control such inventory or its availability. Sunway Lagoon Themepark also facilitates the resale of tickets and handles relevant transactions on ExchangeTickets . Please take into consideration the fact that tickets sold through Sunway Lagoon Themepark’s ExchangeTicket service are often sold at a higher prices than their original prices. Occasionally, the additional tickets for subsequent distribution may be allocated to, and received by, Sunway Lagoon Themepark or other distributors, centers, which may have higher demands or the same status as the tickets sold on Exchange Ticket, or may be put for sale at a lesser price than the price charged on Exchange Ticket.

CONFIRMATION NUMBER
Please note that if after you submitted the required payment information, you do not receive a confirmation number/ letter, or email, it is your responsibility to confirm with your Customer Section, whether or not your requested order has been placed. Sunway Lagoon Themepark will not be liable for any pecuniary/monetary and /or any other losses due to your erroneous presumption that your order has not been placed because you did not receive confirmation.
FACILITATION & PROCESSING CHARGES
When you purchase tickets on sunwaylagoonkl, you will be charged a facilitation fee per ticket and a non-refundable processing fee per order. Your tickets may be subject to a delivery cost/fee, if applicable.

YOU CAN BUY LIMITED NUMBER OF TICKETS
In order to establish a fair purchasing method and to prevent unfair attempts and practices of buying tickets, there is a limitation on the particular number of the tickets you may purchase for a specific event i.e. the“purchase limit”. The “purchase limit” for each event would be determined by Sunway Lagoon Themepark.

AFTER YOU PURCHASED YOUR TICKETS,
REFUNDS OR EXCHANGES ARE PROHIBITED
Please carefully select and purchase your desired event on sunwaylagoonkl. You must thoroughly review all information pertinent to the event, including but not limited to the date, time and contents of the programs and event/s, prior to purchasing any tickets on sunwaylagoonkl. This is of highly importance since the event organizers prohibit and do not allow us to refund or exchange, after you have purchased the ticket. You also need to safeguard your tickets because the event organizers do not allow any refund or exchange for your lost, stolen, destroyed, torn, obliterated or damaged tickets.

YOUR MUST PROVIDE ACCURATE AND CURRENT BILLING &
CREDIT CARD INFORMATION.
YOUR TICKETS MAY BE CANCELLED, IF INFORMATION IS NOT VERIFIED
Please note that it is your obligation to provide accurate and current billing and credit card information to Sunway Lagoon Themepark for a ticket order, including a billing address and other billing information. No ticket order could be processed unless the credit card and billing information is verified. In case of existence of any inaccuracy, discrepancy or mistake in your billing and credit card information, your order may be cancelled by Sunway Lagoon Themepark and your tickets may be sold to another consumer without further notice. However, the Consumer Department of Sunway Lagoon Themepark will try to contact you through the information you have provided and if Sunway Lagoon Themepark not able to contact you, your ticket may be cancelled and sold.
UNAUTHORIZED USE OF SUNWAY LAGOON THEMEPARK’S TRADE MARKS AND INTELLECTUAL PROPERTY IS ILLEGAL
Use of Sunway Lagoon Themepark’s trade marks and intellectual property is illegal unless Sunway Lagoon Themepark has expressly consented in writing. Your tickets will be cancelled or seized, if any attempt is made on your part to unlawfully resell any ticket . Without the written express consent of the event organizer and Sunway Lagoon Themepark, no ticket shall be used for the promotional, sweepstakes, or advertising purposes.

SUNWAY LAGOON THEMEPARK HAS THE RIGHT TO CANCEL AND REFUND YOUR TICKET IN CASE OF ERROR
Sunway Lagoon Themepark reserves the right to cancel and refund your ticket when an error occurs with respect to the price, or the time of availability for sale, and/or other relevant matters to the ticket which are announced on sunwaylagoonkl caused by a machine or human error, computer malfunctions, and /or other Sunway Lagoon Themepark’s operational system and programs.

LIMITED LIABILITY
When you purchase ticket through Sunway Lagoon Themepark, you expressly agree to be bound by Sunway Lagoon Themepark’s Terms and Conditions ( Pls. review Sunway Lagoon Themepark’s Term & Conditions, which are herein, incorporated by reference) on your behalf and your children or any minor accompanying you to the event. You further expressly agree to bear and assume all the risks and liabilities pertinent to, and as the result of, the event ( before, during or after the event) that Sunway Lagoon Themepark has issued the ticket for.