# Using the Bus: A Guide for Passengers

We want to ensure that your journey with us is safe, comfortable, and enjoyable. Here are some tips to help you make the most of your trip:

*Before You Travel*

- Check our website for schedules, fares, and other information.

- Contact us via email or phone if you have any questions.

*On the Bus*

1. *Pay attention at stops*: Keep an eye out for your bus and signal clearly if you want to board.

2. *Form an orderly queue*: Give people space to disembark and wait for your turn to board.

3. *Have your ticket ready*: Have your ticket, pass, or payment ready before boarding.

4. *Move to your seat quickly*: Make your way to a seat as soon as possible, and offer to help others if needed.

5. *Make way*: Clear a path to the door for people trying to board or exit.

6. *Give priority to those who need it*: Offer your seat to anyone who may need it more than you.

7. *Keep your belongings close*: Don't leave luggage unattended in wheelchair spaces.

8. *Be considerate of others*: Avoid loud music, strong-smelling food, and other distractions.

9. *Get ready to get off*: Ring the bell in advance and exit quickly but safely.

10. *Thank the driver*: A small gesture that makes a big difference.

*After Your Journey*

- Let us know if we met your expectations or if there's room for improvement.

- If you lost something on the bus, contact us to try to locate it.

We're committed to providing a safe and enjoyable journey for all our passengers. If you have any feedback or concerns, please don't hesitate to contact us.

- Customer Services: 01376 503050 (09:00-17:00)

- Traveline: 0871 200 22 33 (calls cost 12p per minute plus network charges)