• How do I know if my order went through?
After placing a successful order, you should receive a confirmation number and/or confirmation email. You can also log in to your account and check "User Menu > Order > Order History".
• How can I print my tickets?
When you complete the purchase, assuming that you have selected e-tickets as delivery method:
- You'll see the tickets on the confirmation page and can print them right away
- In your confirmation email, there is a link to the "Print Tickets"
- You can log in to your account and print tickets from "User Menu > Tickets > Print Tickets".
• I checked out as a guest and didn't create an account. Can I still login to manage, print or refund my tickets?
Yes, click on the sign in button, enter the email you used for the purchase and you can claim your account by confirming your email address.
• My credit card show a charge but I never received my tickets?
Credit card dashboards often show Authorizations as charges and that confuses buyers. Authorization is not a charge and will go away automatically in a few days. A failed authorization means that the transaction was failed for some reason. If you tried purchasing, but never received a confirmation number or confirmation email but you see a charge, that is most likely a failed authorization and not a charge.
Before trying to purchase again, check "User menu > Tickets > My Tickets" to make sure your purchase did not go through. If your order has not gone through, you should try purchasing again. Your purchase is only successful when you see the confirmation page.
• Why does my credit card show more than one charge for a single purchase? Am I double-charged?
1- Check "User menu > Tickets > My Tickets" to make sure your purchase went through only once. If you've made more than one purchase, you may want to return the duplicates.
2- If you've submitted your transaction with a wrong billing address, the AVS (address verification system, used by credit card processors to prevent fraud) will reject your payment but put a temporary hold on the amount, also known as "authorization". The authorization is not a charge and will drop off your statement in a few days. Check your statement again in a few days to confirm that the amount is gone.
• Do I need to print my e-tickets, or can I just show on my phone?
Most events accept mobile tickets, but some don't. Unless clearly instructed otherwise in the event information or the delivery method choices, you should try to print your tickets.
• Can I change my ticket delivery method?
Contact us right away, and we may be able to change your delivery method.
• Can I change my seat or performance if I got the wrong tickets?
If the exchange policy of the event allows exchanges or upgrades, you can use "User Menu > Tickets > Exchange Tickets" to exchange, upgrade or change the date of your tickets.
If the return policy of the event allows returns, you can use "User Menu > Tickets > Return Tickets" to return your tickets for store credit and purchase a new set of tickets. Your store credit will be applied on the checkout page.your purchase went through only once. If you've made more than one purchase, you may want to return the duplicates.
Otherwise, you can contact us. We may be able to exchange the tickets for you.
• What if I didn't receive a confirmation email or invoice?
First, check your spam folder. If the email isn't there, you've probably entered an invalid email address or are using a system that blocks our emails.
To view, print, or receive the confirmation and email as an invoice, use the "User menu > Orders > Order History" and click on the icon for the invoice.
• How do I sign in if I forgot my password?
If you've entered the correct email address, you can simply reset your password. Click on the Sign In button, click Forgot Password, and wait a few minutes. You'll receive the password recovery code in your email, and you can then change your password.
• I cannot sign in and I haven't gotten any emails (welcome email, order confirmation, password recovery) from you. What should I do?
You've probably signed up with a wrong email address or made a typo in your email address. Try to sign up again with the correct email address.
• I purchased Refund Protection. How can I file a claim?
Refund protection is offered through XCover, an independent, 3rd party company. All claims and refunds should be processed directly and solely through XCover. We are not in any way involved or responsible in the refund protection process.
Should you need to file a claim, create an account on https://www.xcover.com/en/login with the same email address that you used to purchase the tickets and file your claim online. If you have any questions or concerns, contact XCover.com directly as XCover, and not the website you purchased tickets from, is solely in charge of the claims and refund protection.
All the information that you need to file a claim with XCover is included in your sales confirmation email and you can access them again from the 'Order History' menu.
How To Return Ticket(s):
We understand that your plans may change and you may need to return your ticket(s).
For those times when life gets in the way, we're happy to offer a no-questions asked return policy. This policy may vary from event to event so please read the return policy in the event information page carefully. If allowed by the event's return policy, you can return your ticket(s) a pre-defined amount of time before the event for refund to your credit card or for an S2 Seminars Credit, which can be used toward further purchases in the future. Certain charges may apply in each return case.
Notes:
- No refund will occur unless a refund is indicated as available in the event's return policy.
- There will be no refund if you don't show up for the event or you don't return your ticket(s) before any deadline identified in the event's return policy.
- Service charges and any GST applicable to the service charges are not refundable.
- If you used a S2 Seminars Credit to make this purchase, we can only refund for a S2 Seminars credit. In this case, a refund to credit card is not available.
- S2 Seminars is not able to assist with transferring ticket costs between you and any substitute you may send in your place to the event.
To return a ticket:
- Click on the Return Tickets link on the left.
- Select the proper invoice and click on refresh.
- For each ticket that you want to return, click on the Add to Return List.
- Select the refund type (Refund to Credit Card or S2 Seminars Credit).
- Click on the return button.
To send a substitute to the event with your ticket when you cannot attend:
- Email S2 Seminars with the first and last name, phone number, and email address of your substitute at least 24-hours before the event is to begin.
- Work with your substitute to arrange for reimbursement of your ticket price.
PRIVACY POLICY
S2 Seminars and S2Seminars.ca (collectively referred to as “S2 Seminars” or “We” or “Us”) have great respect for your privacy and highly protect the information you provide us for using our services. This Privacy Policy applies to all users of S2Seminars.ca and all information you provide to us. By using our website you accept our terms and practices as described below. This policy does not apply to third-party websites, products, or services even if they link to our services, and you should also consider the privacy practices of those third-parties carefully. If you disagree with the practices described in this policy, please take the necessary steps to remove cookies from your computer after leaving our website and discontinue your use of our services. If you need further assistance or have any question in this regard, please contact us at s2seminars@ticketor.com.
Information We May Collect
The Personal Data that we may collect includes:
- Contact details, such as name, postal address, telephone number, email address;
- Financial and transaction data, such as credit or debit card number, and bank account information;
- Other personal data, such as date of birth;
- Transaction data, such as purchases, purchase amount, date of purchase, and payment method;
- Cookie and tracking technology data, such as time spent on the Services, pages visited, language preferences, and other anonymous traffic data; and
- Company data, such as a company’s legal structure, product and service offerings, jurisdiction, company records.
Other Information and Methods We May Use to Collect Information When You Visit Our Website
- S2Seminars.ca server logs automatically collect certain information such as the date and time of your visit, the type and language of your browser and your device and your IP address to help S2Seminars.ca to track your movements on our site to better understand your needs.
- To facilitate your access to our website and to personalize your online usage of our site, we may assign your computer a few cookies.
- To improve and customize our services and promotional methods, we may use standard ordinary internet tools which could also collect information and track your use of our website.
How We Use Your Data
A] Personal Data. We and our service providers use Personal Data to:
- provide services;
- detect and prevent fraud;
- mitigate financial loss or other harm to you and S2 Seminars; and
- promote, analyze and improve our products, systems, and tools.
Examples of how we may use Personal Data include:
- To provide you and other clients with the requested services or products,
- To process your orders, manage and keep track of your S2 Seminars ticket purchasing account,
- To prevent illegal transactions on our website and identify fraudulent use or users of our products and services,
- To research and evaluate the quality of our services/products to enhance them,
- To apply and enforce our terms and conditions of use,
- To verify an identity for compliance purposes;
- To respond to inquiries, send service notices and provide customer support;
- To process a payment with a payment processor, communicate regarding a payment, and provide related customer service.
- For audits, regulatory purposes, and compliance with industry standards;
B] Other Data. We may use other data for a range of different purposes, provided we comply with applicable law and our contractual commitments. In some countries (for example, European Economic Area countries), local legal regimes may require us to treat some or all Other Data as “personal data” under applicable data protection laws. Where this is the case, we will process other data only for the same purposes as Personal Data under this privacy policy.
Advertisements of Other Companies on Our Website
Other networks or companies may be allowed to advertise on our website from time to time. We will not share any of your personal information or other data we collect with these advertisers.
Information we may Share with Third-Parties
We do not sell or rent your personal data to marketers or unaffiliated third parties. We will share your personal data with trusted third parties for the following reasons only.
- To S2Seminars.ca Service Providers. We share data with service providers who help us provide our services. Service providers help us with things like payment processing (i.e., banks, credit bureaus, payment method providers), website hosting, data analysis, information technology and related infrastructure, customer service, email delivery, and auditing;
- To Authorized Third Parties. We share data with parties directly authorized by you to receive data, such as when you authorize a third-party application provider to access your S2 Seminars ticket processing account. The use of data by an authorized third-party is subject to the third-party’s privacy policy;
- To Third Parties. We will share data with third parties in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including relating to any bankruptcy or similar proceedings); and
- Safety, Legal Purposes and Law Enforcement. We use and disclose data as we believe necessary: (i) under applicable law, or payment method rules; (ii) to enforce our terms and conditions; (iii) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (iv) to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, which may include authorities outside your country of residence. We may share personal information with:
- Organizers and producers of the events who are involved in the production or sponsoring the event, including but not limited to the venues, promoters, talents, performers and their representatives/ agents,
- Credit card companies and their partners for process of payments as well as other providers of services to S2Seminars.ca,
- Our business partners who may offer you their products and services,
- Other legal agencies to protect our users and prevent fraudulent transactions and misuse of our website.
You Have the Right to Decide
You have the right to:
- Decline receiving promotional messages, up-dates, emails and news from S2 Seminars by sending us an email,
- Refuse or delete cookies and change your settings, even though our website may not be able to provide you with all features of our website,
- Refuse providing personal information. This might be resulted in non-availability of certain features or services of S2Seminars.ca to you.
Security
We use reasonable organizational, technical and administrative measures to protect Personal Data within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel the security of your account has been compromised), please contact us immediately.
Update of Privacy Policy
S2 Seminars may change or update our applicable Privacy Policy according to the potential changes in our practice or services.
How to Contact Us
If you have any questions or concerns about this Privacy Policy or any other matters for that matter, please contact us by email.
