POLICY & PROCEDURES FOR PURCHASE
The aim of Reality Group Australia is to facilitate your purchasing of tickets to your favorite events (concerts, plays, theatres, shows, etc.), easier, more convenient and pleasant. Reality Group Australia purchase policies are intended to make sure you understand the process of buying tickets from us on realitygroup. These Policies & Procedures for Purchase are subject to Reality Group Australia Terms & Conditions and are incorporated by reference, here in these policies.
The ticket you buy from Reality Group Australia is only a license to attend a specific event you have purchased the ticket for, and such license can be revoked, if any of Reality Group Australias’ policies, Terms & Conditions, or additional conditions on the tickets and /or any other laws or regulations are violated by You, the purchaser of such ticket.
HOW YOU PAY FOR TICKETS
You have a variety of options to pay for the tickets you purchase from realitygroup. We accept major credit cards including, Visa, Master Card, Discover and American Express. The price of tickets for the events taking place within the United States is in U.S. Dollar.
YOU BUY FROM THE EVENT ORGANIZERS,
REALITY GROUP AUSTRALIA SOLELY FACILITATE YOUR PURCHASE OF TICKET
Reality Group Australia facilitates your purchase of tickets from the organizations and entities i.e. the “event organizers”. Reality Group Australia solely handles the transactions and collects payments for the tickets sold by the “event organizer”. Therefore, You will be buying your ticket from the “event organizer” while Reality Group Australia only acts as the provider of sale services for your purchase. If you exchange your tickets or purchase tickets by using Exchange Tickets facility services, you buy tickets from either a reseller who is not an event organizer, or Reality Group Australia, or the event organizer. Reality Group Australia is only provider of the services for such sales, unless Reality Group Australia sells tickets through the Exchange Ticket method.
TICKET PRICES ARE SET BY THE “EVENT ORGANIZERS”
NOT BY REALITY GROUP AUSTRALIA
Reality Group Australia acts as the facilitator for sale of tickets and sells tickets for the benefit of the “event organizers “ including; promoters, providers, bands, performers and the venues. The “event organizers” will set the ticket prices and determine seating arrangements. Reality Group Australia generally is not involved in determining the tickets prices, nor in the seating arrangements or locations of the sold tickets. Tickets are sold via several distribution centers, including online, information center and retail stores. Reality Group Australia does not control the inventory of the tickets or their availability. Since there is always the possibility that tickets to favorable events sell out very fast, extra tickets could be foreseen and may be available prior to the event but as stressed earlier, Reality Group Australia does not control such inventory or its availability. Reality Group Australia also facilitates the resale of tickets and handles relevant transactions on ExchangeTickets . Please take into consideration the fact that tickets sold through Reality Group Australia’s ExchangeTicket service are often sold at a higher prices than their original prices. Occasionally, the additional tickets for subsequent distribution may be allocated to, and received by, Reality Group Australia or other distributors, centers, which may have higher demands or the same status as the tickets sold on Exchange Ticket, or may be put for sale at a lesser price than the price charged on Exchange Ticket.
CONFIRMATION NUMBER
Please note that if after you submitted the required payment information, you do not receive a confirmation number/ letter, or email, it is your responsibility to confirm with your Customer Section, whether or not your requested order has been placed. Reality Group Australia will not be liable for any pecuniary/monetary and /or any other losses due to your erroneous presumption that your order has not been placed because you did not receive confirmation.
FACILITATION & PROCESSING CHARGES
When you purchase tickets on realitygroup, you will be charged a facilitation fee per ticket and a non-refundable processing fee per order. Your tickets may be subject to a delivery cost/fee, if applicable.
YOU CAN BUY LIMITED NUMBER OF TICKETS
In order to establish a fair purchasing method and to prevent unfair attempts and practices of buying tickets, there is a limitation on the particular number of the tickets you may purchase for a specific event i.e. the“purchase limit”. The “purchase limit” for each event would be determined by Reality Group Australia.
AFTER YOU PURCHASED YOUR TICKETS,
REFUNDS OR EXCHANGES ARE PROHIBITED
Please carefully select and purchase your desired event on realitygroup. You must thoroughly review all information pertinent to the event, including but not limited to the date, time and contents of the programs and event/s, prior to purchasing any tickets on realitygroup. This is of highly importance since the event organizers prohibit and do not allow us to refund or exchange, after you have purchased the ticket. You also need to safeguard your tickets because the event organizers do not allow any refund or exchange for your lost, stolen, destroyed, torn, obliterated or damaged tickets.
YOUR MUST PROVIDE ACCURATE AND CURRENT BILLING &
CREDIT CARD INFORMATION.
YOUR TICKETS MAY BE CANCELLED, IF INFORMATION IS NOT VERIFIED
Please note that it is your obligation to provide accurate and current billing and credit card information to Reality Group Australia for a ticket order, including a billing address and other billing information. No ticket order could be processed unless the credit card and billing information is verified. In case of existence of any inaccuracy, discrepancy or mistake in your billing and credit card information, your order may be cancelled by Reality Group Australia and your tickets may be sold to another consumer without further notice. However, the Consumer Department of Reality Group Australia will try to contact you through the information you have provided and if Reality Group Australia not able to contact you, your ticket may be cancelled and sold.
UNAUTHORIZED USE OF REALITY GROUP AUSTRALIA’S TRADE MARKS AND INTELLECTUAL PROPERTY IS ILLEGAL
Use of Reality Group Australia’s trade marks and intellectual property is illegal unless Reality Group Australia has expressly consented in writing. Your tickets will be cancelled or seized, if any attempt is made on your part to unlawfully resell any ticket . Without the written express consent of the event organizer and Reality Group Australia, no ticket shall be used for the promotional, sweepstakes, or advertising purposes.
REALITY GROUP AUSTRALIA HAS THE RIGHT TO CANCEL AND REFUND YOUR TICKET IN CASE OF ERROR
Reality Group Australia reserves the right to cancel and refund your ticket when an error occurs with respect to the price, or the time of availability for sale, and/or other relevant matters to the ticket which are announced on realitygroup caused by a machine or human error, computer malfunctions, and /or other Reality Group Australia’s operational system and programs.
LIMITED LIABILITY
When you purchase ticket through Reality Group Australia, you expressly agree to be bound by Reality Group Australia’s Terms and Conditions ( Pls. review Reality Group Australia’s Term & Conditions, which are herein, incorporated by reference) on your behalf and your children or any minor accompanying you to the event. You further expressly agree to bear and assume all the risks and liabilities pertinent to, and as the result of, the event ( before, during or after the event) that Reality Group Australia has issued the ticket for.
