• How do I know if my order went through?
After placing a successful order, you should receive a confirmation number and/or confirmation email. You can also log in to your account and check "User Menu > Order > Order History".
• How can I print my tickets?
When you complete the purchase, assuming that you have selected e-tickets as delivery method:
- You'll see the tickets on the confirmation page and can print them right away
- In your confirmation email, there is a link to the "Print Tickets"
- You can log in to your account and print tickets from "User Menu > Tickets > Print Tickets".
• I checked out as a guest and didn't create an account. Can I still login to manage, print or refund my tickets?
Yes, click on the sign in button, enter the email you used for the purchase and you can claim your account by confirming your email address.
• My credit card show a charge but I never received my tickets?
Credit card dashboards often show Authorizations as charges and that confuses buyers. Authorization is not a charge and will go away automatically in a few days. A failed authorization means that the transaction was failed for some reason. If you tried purchasing, but never received a confirmation number or confirmation email but you see a charge, that is most likely a failed authorization and not a charge.
Before trying to purchase again, check "User menu > Tickets > My Tickets" to make sure your purchase did not go through. If your order has not gone through, you should try purchasing again. Your purchase is only successful when you see the confirmation page.
• Why does my credit card show more than one charge for a single purchase? Am I double-charged?
1- Check "User menu > Tickets > My Tickets" to make sure your purchase went through only once. If you've made more than one purchase, you may want to return the duplicates.
2- If you've submitted your transaction with a wrong billing address, the AVS (address verification system, used by credit card processors to prevent fraud) will reject your payment but put a temporary hold on the amount, also known as "authorization". The authorization is not a charge and will drop off your statement in a few days. Check your statement again in a few days to confirm that the amount is gone.
• Do I need to print my e-tickets, or can I just show on my phone?
Most events accept mobile tickets, but some don't. Unless clearly instructed otherwise in the event information or the delivery method choices, you should try to print your tickets.
• Can I change my ticket delivery method?
Contact us right away, and we may be able to change your delivery method.
• Can I change my seat or performance if I got the wrong tickets?
If the exchange policy of the event allows exchanges or upgrades, you can use "User Menu > Tickets > Exchange Tickets" to exchange, upgrade or change the date of your tickets.
If the return policy of the event allows returns, you can use "User Menu > Tickets > Return Tickets" to return your tickets for store credit and purchase a new set of tickets. Your store credit will be applied on the checkout page.your purchase went through only once. If you've made more than one purchase, you may want to return the duplicates.
Otherwise, you can contact us. We may be able to exchange the tickets for you.
• What if I didn't receive a confirmation email or invoice?
First, check your spam folder. If the email isn't there, you've probably entered an invalid email address or are using a system that blocks our emails.
To view, print, or receive the confirmation and email as an invoice, use the "User menu > Orders > Order History" and click on the icon for the invoice.
• How do I sign in if I forgot my password?
If you've entered the correct email address, you can simply reset your password. Click on the Sign In button, click Forgot Password, and wait a few minutes. You'll receive the password recovery code in your email, and you can then change your password.
• I cannot sign in and I haven't gotten any emails (welcome email, order confirmation, password recovery) from you. What should I do?
You've probably signed up with a wrong email address or made a typo in your email address. Try to sign up again with the correct email address.
• I purchased Refund Protection. How can I file a claim?
Refund protection is offered through XCover, an independent, 3rd party company. All claims and refunds should be processed directly and solely through XCover. We are not in any way involved or responsible in the refund protection process.
Should you need to file a claim, create an account on https://www.xcover.com/en/login with the same email address that you used to purchase the tickets and file your claim online. If you have any questions or concerns, contact XCover.com directly as XCover, and not the website you purchased tickets from, is solely in charge of the claims and refund protection.
All the information that you need to file a claim with XCover is included in your sales confirmation email and you can access them again from the 'Order History' menu.
Ticket purchases to any of Christ Community Church's events
are FINAL and NON-REFUNDABLE.
CHECK YOUR TICKET SELECTION BEFORE FINALIZING YOUR PURCHASE
NO EXCHANGES, RETURNS, OR REFUNDS WILL BE PROCESSED
PRIVACY POLICY
Christ Community Church (referred to as CCC), has great respect for your privacy and intend to protect the personal information users provide to us. The Privacy Policy applies to all information provided to CCC. By using our website users accept CCC's terms and conditions outlined below. CCC is not responsilble for third-party websites, products, or services even if they link to our services, and users should review the privacy practices of those third-parties carefully. If you need further assistance or have any questions, please contact us at ccclife@Ticketor.com. No data transmission or storage system can be 100% guaranteed. CCC does its due diligence to remain updated with the latest technology. If a user feels information has been compromised, contact us immediately. CCC observes the Children's Online Privace Act (COPA) and does not intentionally or knowingly collect information from children under the age of thirteen.
INFORMATION THAT MAY BE COLLECTED
When users of Christ Community Church's (referred to as CCC) sites and services provide information to us, we may collect personal information including: contact details such as name, address phone number, and email address; financial and transaction data such as purchases, purchase amount, and payment data; and cookie and tracking technology data such as time spent on the website, and pages visited. Users have the right to refuse to provide information, delete cookies, and change settings, however, this might result in the non-availability of some features of the website or transaction.
HOW DATA MAY BE USED
Data collected may be used in the following ways:
To provide requested servcies or products, process orders, manage and keep track of accounts.
To prevent illegal transactions and identify fraudulent users.
To provide the highest quality customer service by understanding users priorities as they navigate the website.
To apply and enforce CCC's terms and conditions of use.
To respond to inquiries.
