• How do I know if my order went through?
After placing a successful order, you should receive a confirmation number and/or confirmation email. You can also log in to your account and check "User Menu > Order > Order History".
• How can I print my tickets?
When you complete the purchase, assuming that you have selected e-tickets as delivery method:
- You'll see the tickets on the confirmation page and can print them right away
- In your confirmation email, there is a link to the "Print Tickets"
- You can log in to your account and print tickets from "User Menu > Tickets > Print Tickets".
• I checked out as a guest and didn't create an account. Can I still login to manage, print or refund my tickets?
Yes, click on the sign in button, enter the email you used for the purchase and you can claim your account by confirming your email address.
• My credit card show a charge but I never received my tickets?
Credit card dashboards often show Authorizations as charges and that confuses buyers. Authorization is not a charge and will go away automatically in a few days. A failed authorization means that the transaction was failed for some reason. If you tried purchasing, but never received a confirmation number or confirmation email but you see a charge, that is most likely a failed authorization and not a charge.
Before trying to purchase again, check "User menu > Tickets > My Tickets" to make sure your purchase did not go through. If your order has not gone through, you should try purchasing again. Your purchase is only successful when you see the confirmation page.
• Why does my credit card show more than one charge for a single purchase? Am I double-charged?
1- Check "User menu > Tickets > My Tickets" to make sure your purchase went through only once. If you've made more than one purchase, you may want to return the duplicates.
2- If you've submitted your transaction with a wrong billing address, the AVS (address verification system, used by credit card processors to prevent fraud) will reject your payment but put a temporary hold on the amount, also known as "authorization". The authorization is not a charge and will drop off your statement in a few days. Check your statement again in a few days to confirm that the amount is gone.
• Do I need to print my e-tickets, or can I just show on my phone?
Most events accept mobile tickets, but some don't. Unless clearly instructed otherwise in the event information or the delivery method choices, you should try to print your tickets.
• Can I change my ticket delivery method?
Contact us right away, and we may be able to change your delivery method.
• Can I change my seat or performance if I got the wrong tickets?
If the exchange policy of the event allows exchanges or upgrades, you can use "User Menu > Tickets > Exchange Tickets" to exchange, upgrade or change the date of your tickets.
If the return policy of the event allows returns, you can use "User Menu > Tickets > Return Tickets" to return your tickets for store credit and purchase a new set of tickets. Your store credit will be applied on the checkout page.your purchase went through only once. If you've made more than one purchase, you may want to return the duplicates.
Otherwise, you can contact us. We may be able to exchange the tickets for you.
• What if I didn't receive a confirmation email or invoice?
First, check your spam folder. If the email isn't there, you've probably entered an invalid email address or are using a system that blocks our emails.
To view, print, or receive the confirmation and email as an invoice, use the "User menu > Orders > Order History" and click on the icon for the invoice.
• How do I sign in if I forgot my password?
If you've entered the correct email address, you can simply reset your password. Click on the Sign In button, click Forgot Password, and wait a few minutes. You'll receive the password recovery code in your email, and you can then change your password.
• I cannot sign in and I haven't gotten any emails (welcome email, order confirmation, password recovery) from you. What should I do?
You've probably signed up with a wrong email address or made a typo in your email address. Try to sign up again with the correct email address.
• I purchased Refund Protection. How can I file a claim?
Refund protection is offered through XCover, an independent, 3rd party company. All claims and refunds should be processed directly and solely through XCover. We are not in any way involved or responsible in the refund protection process.
Should you need to file a claim, create an account on https://www.xcover.com/en/login with the same email address that you used to purchase the tickets and file your claim online. If you have any questions or concerns, contact XCover.com directly as XCover, and not the website you purchased tickets from, is solely in charge of the claims and refund protection.
All the information that you need to file a claim with XCover is included in your sales confirmation email and you can access them again from the 'Order History' menu.
PRIVACY POLICY
At Bishop Chatard High School, we value your privacy and are committed to protecting your personal information. Our Privacy Policy for the ticketor.com/bchs website applies to all users and any information shared with us through the site. By using the ticketor.com/bchs website, you agree to our terms and practices outlined below.
INFORMATION THAT BISHOPCHATARD.ORG MAY COLLECT
When you use the ticketor.com/bchs website to create an account or make a purchase, we may collect the following personal information:
- Contact Details: Name, postal address, phone number, and email address.
- Financial and Transaction Data: Credit or debit card number (please note that no credit card information is stored in our system).
- Transaction Data: Information about your purchases, including the amount, date, and payment method.
- Cookie and Tracking Data: Information such as time spent on the site, pages visited, language preferences, and other anonymous traffic data.
If you prefer not to have cookies tracked, please take the following steps:
- Remove cookies from your computer after leaving our website.
- Discontinue your use of our services.
INFORMATION AUTOMATICALLY COLLECTED
The ticketor software automatically collects certain information to help us understand your needs and track your movements on the site. This information may include:
- Date and Time: When you visit the site.
- Browser Information: The type and language of your browser and device.
- IP Address: Your unique identifier online.
To enhance your experience on the ticketor.com/bchs website and personalize your usage, we may assign cookies to your computer.
Additionally, to improve and customize our services and promotional methods, the software may use standard internet tools that collect information and track your usage of the bishopchatard.org website.
How Data is Used
Personal Data. BCHS and Ticketor use Personal Data to: (i) provide the Services; (ii) detect and prevent fraud; (iii) mitigate financial loss or other harm to Users, Customers, and bishopchatard.org; and (iv) promote, analyze and improve our products, systems, and tools.
Bishop Chatard High School will never sell or use your data outside of the ticketor.com/bchs website and ordering system.
CHILDREN’S ONLINE PRIVACY ACT
Bishop Chatard High School observes the Children’s Online Privacy Act (COPA) and does not intentionally or knowingly collect information from children under the age of 13.
INFORMATION MAY BE SHARED WITH FOLLOWING PARTIES;
Ticketor.com does not sell or rent Personal Data to marketers or unaffiliated third parties. We share Your Personal Data with trusted third parties, including:
a. To Bishop Chatard Affiliates. Ticketdor shares Data with entities worldwide that we control, are controlled by us, or are under our common control, to provide our Services. Bishop Chatard High School is the party responsible for overall management and use of the Data by these affiliated parties;
b. To Bishop Chatard Service Providers. Ticketor shares Data with service providers who help us provide the Services. Service providers help us with things like payment processing (i.e., banks, credit bureaus, payment method providers), website hosting, data analysis, information technology and related infrastructure, customer service, email delivery, and auditing;
c. To Our Users. Ticketor shares Data with Users (such as event organizers, merchants and application providers) as necessary to process payments or provide the Services. For example, we share Data with Users about purchases made by their Customers through the bishopchatard.org services;
d. To Authorized Third Parties. Ticketor shares data with parties directly authorized by a User to receive Data, such as when a User authorizes a third party application provider to access the User’s bishopchatard.org account. The use of Data by an authorized third party is subject to the third party’s privacy policy;
e. To Third Parties. Ticketor will share Data with third parties in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings); and
f. Safety, Legal Purposes and Law Enforcement. Ticketor uses and discloses Data when necessary: (i) under applicable law, or payment method rules; (ii) to enforce our terms and conditions; (iii) to protect our rights, privacy, safety or property, and/or that of our affiliates, You or others; and (iv) to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, which may include authorities outside Your country of residence.We may share personal information with:
g.Organizers and producers of the events who are involved in the production or sponsoring the event, including but not limited to the venues, promoters, talents, performers and their representatives/ agents,
h.Credit card companies and their partners for process of payments as well as other providers of services to bishopchatard.org,
i.Our business partners who may offer you their products and services,
j.Other legal agencies, in order to protect our users and prevent fraudulent transactions and misuse of our website.
Non-personal information may be combined and shared with advertisers and others.
YOU HAVE THE RIGHT TO DECIDE
You have the right to decide :
- To decline receiving up-dates and emails from the BCHS ticketor.com system by sending an email to webadmin@bishopchatard.orgl,
- To refuse or delete cookies and change your settings, even though our website may not be able to provide you with all features of our website,
- To refuse providing personal information. This might be resulted in non-availability of certain features or services of bishopchatard.org to you.
Security.
Ticketor.com and Bishop Chatad High School uses reasonable organizational, technical and administrative measures to protect Personal Data within the system and our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If You have reason to believe that Your interaction with us is no longer secure (for example, if You feel that the security of Your account has been compromised), please contact us immediately.
UPDATE OF PRIVCY POLICY
bishopchatard.org may change or updates its’ applicable Privacy Policy according to the potential changes in our practice or services.
PRIVACY RIGHTS IN CALIFORNIA
As the resident of California, you have the right to request information from us concerning the way we share certain types of personal information with others for the purpose of mail advertising. California law gives you the right to send us a request at a designated address to receive the following information;
1- The types and categories of information we disclosed to third parties for their mail marketing during the previous year.
2- The names and addresses of the third parties that received that information; and
3- If the nature of the third party’s business cannot be determined from their name, examples of the products or services marketed,
HOW TO CONTACT US
If you have any question or concern about this Privacy Policy or other matters pertinent to our services or practices, please contact us by email at webadmin@bishopchatard.org.
