You can create questions to be asked from the buyer on the checkout page. Questions can be related to a specific event, merchandise, or donation and be asked only from the buyers who buy that event or merchandise (event/merchandise questions) or can be general and be asked from all buyers (site questions). Event questions can be asked either per ticket (per attendee) or per invoice.
An example of event questions for a dinner event could be: 'What option do you prefer for dinner? Meat/Chicken/Fish/Vegetables'. This question should be asked "per ticket" as each attendee may have a different dinner preference.
Another event question example that should be asked "per invoice" could be: 'Who referred you to this event?' Or 'How did you hear about this event? (TV/Radio/Facebook/Other)'
An example of site questions could be: 'How did you hear about our site?' or 'What type of events do you prefer to attend?'.
Merchandise questions can be asked once per invoice, or they can be asked once per item, meaning that if the buyer purchases 5 of that item, they have to answer the questions for each item, 5 times.
Some sample questions could be 'Special Requests', 'Customizations', etc.
For donations, some sample questions could be "Donor's Address" (as some countries are required to collect the donor's address), Dedication, Allocation of donation to certain cause, etc.
Questions and their answers get printed on the confirmation email and, optionally, on the tickets or donation receipt. They are also available and can be edited in the invoice and are reportable in the related report.
Asking unnecessary questions during purchase may cause the buyer to abandon the sale and may result in business loss. Only ask questions if they are really necessary and give value to the buyer.
Create questions
To create questions (for any event, merchandise, donation, or the site), use Control Panel -> Account & Settings -> Question manager. This page is like your question bank. You will create and manage all types of questions here and later associate them with events, merchandise, donations, or the site.
Enter the question, type of answer, and (optionally) a default value and specify if the answer is required. If the answer required is ticked, the buyer cannot complete the purchase unless they answer the question or tick the check box.
Hint: To create a multiple-choice question (dropdown) and not default to the first option, make sure the first option is a blank line (no answer). If the answer is required, then the buyer must select a non-blank answer.
Hint: To have the buyer agree to some term, create a question of type checkbox and make it required. The buyer will have to tick the box to complete the purchase.
Apply questions to event, merchandise, donation or site
After you create the questions, you can apply them to the whole site or specific events or items.
Site questions: To apply questions to the site, use the Control Panel -> Accounts & Settings -> Site Settings -> Options tab. In the questions section, type a few letters of the question, select it from the list and click on the Add question
Event questions: To apply questions to an event, Edit the event and go the Details tab. In the questions section, type a few letters of the question, select it from the list and click on the Add question
Merchandise / donation questions: Edit the merchandise or donation. In the questions section, type a few letters of the question, select it from the list and click on the Add question
How to see the answers
The answer to the questions will be available in each individual invoice that can be accessed from Control Panel -> Events & Venues -> Sales & Invoices and will also be included in the confirmation email you receive.
You can also get a report of the answers in:
- Control Panel > Reports > Sales & Invoices (Site questions only)
- Control Panel > Reports > Admission list and Control Panel > Reports -> Detailed Admission list (Site, per event and per ticket questions)
- Control Panel > Reports > Sold Merchandise (Merchandise and donation questions)
